Run the wholehotel fromone screen.

One system that runs a whole hotel: reservations and a drag-and-drop calendar, the front desk, housekeeping and maintenance, a restaurant and bar point of sale, a channel manager for the OTAs, your own commission-free booking engine, a guest app, the folio and the accounting behind it, plus four AI systems that answer your phone, message guests, run the floor and price the rooms. It is live in production, not a beta.

Everything is included. There is no module list to price up, no tier to upgrade to and no per-feature switch. The channel manager, the booking engine, the WhatsApp inbox, the AI receptionist and the revenue engine are all part of the platform, those are the four things hotels most often end up buying from separate vendors.

About a week for a single independent property with reasonably clean rate data. We load your room types, rooms, rate plans, policies and taxes, import your existing forward reservations with their guests and deposit terms, reconnect and test your OTA channels, train each department on your own setup, and then cut over on a low-arrival day with somebody from our team sitting with yours through the first check-ins and the first night audit.

Yes. You point your existing number's incoming-call webhook at Orian and Aria answers in natural conversation, checking real availability, quoting from your actual rate plans and creating the booking mid-call at zero commission. Every call is transcribed onto the guest record with its outcome, and you can have her take everything or only after-hours and overflow.

Small properties are where it earns most, because there is nobody spare to do the work it removes, the phone at 2am, the cleaning sheet, the rate decision, the OTA updates. What matters is that the setup is configured for your size, which is our job before you log in, not yours afterwards.

Orian never stores a card number. It keeps the payment gateway's token plus the brand, last four digits and expiry, and the code rejects any value that looks like a full card number. Pre-authorisation places a hold that moves no money; capture posts a real payment to the folio. Payment links let a guest confirm an amount on a public page without card data ever reaching the server.

Yes, and you should ask every vendor this. There is a public read REST API for bookings, rooms and availability, HMAC-signed webhooks with a delivery log, CSV export on every report, a full Excel workbook, and a balanced double-entry GL export for Xero or QuickBooks. There is no long contract to escape from either.

We do, the same team that builds it, in your timezone. Orian runs on our infrastructure, which we host and monitor ourselves, so a problem is usually ours to find rather than yours to report. There is no reseller in the middle and no ticket queue in another hemisphere.

Yes. Housekeepers, maintenance, waiters, kitchen and security all get a staff app they log into with a phone number and PIN: shift clock, their own task list with checklists and photo proof, tap-to-advance room statuses, order taking, a kitchen display, payslips and leave. Managers get the full dashboard, which works on a tablet.

One monthly price per property that includes the whole platform, the hosting, the support and the setup, no commission on your direct bookings and no per-module billing. The exact figure depends on your room count, so it is on the pricing page and confirmed on the call rather than guessed at here.